Product Supply Service
We have reached a deep cooperation with many famous communication brands, such as Huawei, Cisco, HP, H3C, Dell, Ruijie and so on. We have a rich and large product library covering routers, switches, wireless access points, servers, firewalls, OLTs, optical modules and other types of mainstream communications equipment, as well as a variety of accessories. Whether you are an individual consumer, corporate buyer, or a small retailer, you can meet the diversified purchasing needs in one-stop with us. At the same time, we can also according to your special needs, customised configuration and function of the communication products, to provide a full range of personalised product supply services.
Pre-sales Consultancy Services
We are equipped with a team of professional technical consultants, who have profound knowledge of communication technology and rich industry experience. Before you buy the products, the technical consultants can provide you with a detailed explanation of the technical parameters and performance characteristics of the products, and help you analyse the differences between different products, so that you can make the most appropriate choice. For the complex communication needs of enterprise customers, we provide professional communication solution design services, from the network architecture, equipment selection to the maintenance of the latter, there are professionals for your tailor-made to ensure that meet your business development needs.
Logistics and Distribution Services
We have established a long-term and stable relationship with DHL, FedEx, UPS and other internationally renowned logistics providers, and can provide rapid delivery services worldwide to ensure the timely delivery of your goods. Customers can track the order logistics information in real time through our independent station, mastering the whole dynamic of goods. If any problem occurs during the transport process, our logistics team will respond quickly and actively coordinate with the logistics provider to solve the problem, and provide reasonable compensation protection according to the actual situation, so that your shopping without worries.
After-sales service
1. Installation and commissioning: For complex communication equipment, we provide professional installation and commissioning services. Our technicians are strictly trained and certified, with rich hands-on experience, according to your actual environment and needs, efficiently complete the installation and commissioning of the equipment to ensure the normal operation of the equipment.
2. Maintenance: We have set up a special maintenance centre with professional maintenance equipment and skilled maintenance engineers, which can provide maintenance, repair and testing services for mobile phones, routers, switches and other types of communication equipment. We promise to respond quickly to repair needs, general failure to repair within 10 working days, while providing maintenance warranty services to ensure the quality of maintenance. In addition, we also provide regular maintenance services to extend the service life of the equipment, to ensure stable equipment performance.
3. Return and exchange policy: In order to protect your shopping rights and interests, we have developed a perfect return and exchange policy. Within 30 days after receiving the goods, if the product has quality problems or is not in line with the description, you can apply for a refund or exchange. We will provide you with a convenient return and exchange process, fast processing of your application, so that you can shop more assured.
Value-added services
1. Training services: In order to help customers better use of communication products and technologies, we provide comprehensive training services. Including the operation and use of communication equipment training, so that customers master the function of the equipment; communication technology training courses, to enhance the professional and technical level of customers, to meet the needs of corporate customers to upgrade their technology and improve the skills of employees. Training methods are flexible and diverse, and we can provide online live training, offline centralised training or door-to-door training services.
2. Software upgrading and support: We pay attention to the update of communication equipment software in time, and provide customers with software upgrading services to ensure that equipment performance optimisation and security protection. At the same time, equipped with professional software technical support team, at any time for you to solve problems encountered in the process of software use, provide remote assistance, troubleshooting and other services to ensure the stable operation of your equipment software.